Shipping & Returns
We ship beef boxes on Mondays and Tuesdays. In order to keep our shipping costs reasonable, we use UPS ground transportation and limit our shipping range to those areas reached in 1-3 days. The beef will remain frozen in our shipping boxes for at least 5 days but with any delays, that would bump up into a weekend, losing 2 days sitting in a truck or warehouse.
The UPS shipping map below shows the areas within our shipping range. If you live within the yellow area, your box will arrive in 1 day of shipping. In the gold area, boxes will arrive in 2 days. In the green area, boxes will arrive in 3 days.
Return of the Shipping Box
Returning the shipping box to us helps us reuse and recycle the materials in the box. We rewrap the insulation pieces in fresh butcher paper and clean and refreeze the cold packs. A prepaid UPS label for returning the box to us is attached to the inside box lid. It is highlighted in yellow. A UPS driver can accept your package for return since it already has this label. We also include a personalized list for you of UPS locations where you can drop off the box. It is not required that you return these boxes. It's an option we give you so you don't have to dispose of them in your garbage and we can reuse them.
100% Satisfaction Guaranteed
If you experience a quality problem with any of our products, a shipping problem, or if you're not happy with your purchase, please let us know. We'll do whatever it takes to make it right for you.